We only accept credit card payments for online orders: Visa, Mastercard, and American Express. All payments are due at the time the order is placed. The amount of the product(s) purchased, plus shipping costs are clearly stated on the checkout page, and this is the full expense that the buyer will bear both before and after purchase. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped.
Orders ship via UPS Ground within 48 hours. Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase. If an item is lost during shipping, the total cost of item, including shipping, will be refunded to the buyer by the seller. If an item is damaged during shipping, seller will not be held responsible.
RennStand stands behind our products. We offer a 12-month full warranty against manufacturing defects. You can also return your product(s) for a full refund of your purchase price within 30 days for any reason. We cannot refund shipping costs. Items are entitled to be refunded or returned based on complaint. If an item is damaged during shipping, a replacement item will be sent free of charge. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund. Exchanges are granted on a case-by-case basis.
An item may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.
Any complaints about items or sellers may be sent to our support team: firstname.lastname@example.org or (888) 844-7734.
The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.
These terms and conditions are subject to change.
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